You have the right to return the items within 14 days of receipt without giving any reason. This does not apply to products made especially for you or personalized products.

How does the return work?

1. To do so, please log in to your customer account and click on the product you wish to return, then select 'Return' and enter the reason for the return. To the customer account login
2. We will review your return request and then send you the return label.
3. Print out the label, attach it to the package, and hand it in to the parcel service provider.

Return costs:

The return costs incurred will be deducted from your refund amount.

Germany - €5.99

Austria - 12.99 €

Reimbursement of shipping costs

1. Defective or faulty goods

If your item is defective or faulty, you are entitled to a free replacement. In this case, we will cover the return shipping costs. Please contact us in advance so we can coordinate the return together.

2. Cancellation and return costs

If you wish to return a product for other reasons (e.g., because you don't like it or it doesn't meet your expectations), this is done within the scope of your right of withdrawal. In this case, you will bear the return shipping costs yourself, in accordance with Section 357 Paragraph 6 of the German Civil Code (BGB).

3. Condition of the return

Please ensure that the item is returned in its original condition. Returns are only possible if the item is unused or has not been tested beyond the usual standard. If a product is returned with significant wear or damage, and the damage was not present upon receipt, this may result in a refund or replacement not being issued.

Packaging for return shipping

Please ensure that you return the jewelry to us carefully packaged and in its original packaging to ensure it arrives undamaged. Once the returned package reaches us and we have conducted a quality check, you will receive a refund for your order.

Please note that we only accept returns of jewelry that are in perfect condition. For example, necklaces should be placed in the designated foam slots of the GAVERO box , as otherwise they will get caught during shipping and we will no longer be able to offer them for sale. Please also place the earrings back in the foam slots and cover them with the enclosed fabric bag , as they may otherwise become scratched during shipping. Thank you for your understanding!
Processing your return or exchange package may take up to 10 business days after receipt of the return package.

If your right of return has been exceeded and we have not previously confirmed an extended right of return, your return will be automatically sent back to you.

If you have received a free item through a promotion, we ask you to return this item as soon as your order falls below the minimum purchase value due to a return.

 

We attach great importance to the quality and durability of our products. To ensure you enjoy your jewelry for a long time, we would like to provide you with some information and care tips regarding the materials we use.

Sterling silver

Our sterling silver is either rhodium-plated or 18-karat gold-plated. Rhodium-plated silver protects against tarnishing and retains its beautiful shine. Gold-plated silver offers you the luxurious look of gold at an affordable price.

Care: Avoid contact with water, perfume, and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain shine and color.

Real gold

We offer jewelry made from genuine 333, 585, and 750 gold. The higher the gold content, the more valuable and softer the material. Gold jewelry exudes elegance and durability.

Care: Gold jewelry should be cleaned regularly with a soft cloth. Avoid contact with harsh chemicals and do not wear it while showering or swimming to preserve its shine.

stainless steel

Our stainless steel jewelry is plated with 18-karat gold. Stainless steel is durable, rust-proof, and hypoallergenic, making it an excellent choice for everyday jewelry. It combines durability with stylish design.

Care: Stainless steel is easy to care for. Use a mild detergent and warm water to remove dirt. Dry the jewelry thoroughly to avoid water spots.

1. What material is your jewelry made of?

We offer a selection of jewelry made of sterling silver (rhodium-plated or 18-carat gold-plated), real gold (333, 585 and 750 gold) and stainless steel (18-carat gold-plated).

2. How do I best care for my silver jewelry?

Avoid contact with water, perfume, and other chemicals. Clean your silver jewelry regularly with a soft cloth to maintain its shine and color.

3. Can I wear my gold jewelry while showering or swimming?

To preserve the shine and quality of your gold jewelry, we recommend avoiding wearing it while showering or swimming. Clean your gold jewelry regularly with a soft cloth.

4. Is your stainless steel jewelry hypoallergenic?

Yes, our stainless steel jewelry is hypoallergenic, making it an excellent choice for sensitive skin. It's also durable and rust-proof.

5. What is the best way to store my jewelry?

Store your jewelry in a dry environment and avoid direct sunlight. Store jewelry pieces individually to avoid scratches and damage.

6. What do I do if my jewelry tarnishes or loses its shine?

Gently clean the jewelry with a soft cloth. For stubborn tarnish, you can use a special silver or gold cleaning product. For heavily soiled or damaged pieces, we recommend professional cleaning by a jeweler.

7. Do you offer a guarantee on your jewelry?

Yes, we offer a warranty against material and manufacturing defects. Please contact our customer service for further information and warranty assistance.

8. How can I ensure that my gold plating lasts a long time?

Avoid contact with water, perfume, and chemicals, and remove your jewelry before physical activity. Store your jewelry in a safe and dry place.

9. Can I return or exchange my jewelry?

Yes, we offer a return policy within 14 days of receipt of the item, provided the jewelry is unworn and in its original packaging. Please contact our customer service for further details.

10. How do I contact customer service?

You can reach our customer service by email at shop@gavero.de . We are happy to answer any questions or concerns you may have.